Ep. 108: 9 Reasons Your Clients Aren't Coming Back to You

https://www.instagram.com/laurenlappin_

In this week's episode Lauren shares 9 Reasons That Your Clients Aren't Coming Back to You. Improve any or all of these factors and you will definitely see an improvement in your Client Retention Rate and your Positive Referral Rate.

1. Lack of Comfort During Appointments.
2. Poor Presentation and/or Cleanliness of the Salon Space (04:45).
3. Bad Smells in the Salon Space (07:20).
4. Disruptive Environments and Inappropriate Conversations (14:50).
5. You're Not Managing Your Client's Expectations (17:50).
6. You're Not Respecting Your Client's Time (20:55).
7. You're Not Conducting a Thorough Consultation with First-time Clients (27:10).
8. Bad Retention, or Results (the Client isn't happy with the end product) (31:50).
9. Your Client Just Didn't Feel Important (35:15).

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

....

This Episode was Recorded and Produced by Josh Liston at DeadsetPodcasting.com

....

This episodes theme music (Title: 'Highlander'') is from the amazing 'Scandianvianz'.

Check them out on YouTube here and Subscribe to their Playlists: https://www.youtube.com/watch?v=NIGxBs8IPHM&list=PLzCxunOM5WFLOaTRCzeGrODz8TWaLrbhv&index=24