Ep. 155: How To Keep Your Client Relationships Professional (without the guilt).

In this week's episode Lauren discusses the incredibly important (yet often unspoken about) topic of Keeping Your Client Relationships Professional, and how to do so without the guilt.

• Dealing with personal questions as a Beauty Professional. (08:30).

• Supporting your Team with systems and policies. (10:30).

• What to do if Clients are inviting you to events/parties/personal get-togethers. (14:20).

• What to do if a Client puts you on the spot. (16:30).

• Firm boundaries are paramount in Professional Client Relationships. Have A Salon Phone!!! (18:30).

• Establish a Centralised Communication Process that your Team can easily default over to when Clients contact them directly, both inside and outside of work hours. (20:00).

• Have firm Policies in place around personal details NOT being shared with Clients — both your own and your Teams'. (22:30).

• Clients Relationships on Social Media. (23:00).

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Lauren on Instagram: https://www.instagram.com/laurenlappin_

Allure's Instagram: https://www.instagram.com/allure_lashbeautybar

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This Episode was Recorded and Produced by Josh Liston at JCAL Media Group - https://www.jcaldigital.org/podcast-editing