Ep 196: 12 Lessons from 12 Years of Business

Salon Goals Academy - get on the waitlist: https://www.laurenlappin.com.au/sg-academy-waitlist

Twelve years ago, I opened the doors to Allure Lash and Beauty Bar. To celebrate the milestone, I'm sharing the 12 biggest lessons 12 years of business ownership has taught me. Some came the easy way. Most of them I learned the hard way, and I'm hoping I can save you from a few of them.

This one is raw and honest, from being taken to small claims court over a $250 refund in my first year, to the ego trap of needing to be the "best" one in the salon, to the truth about making money versus actually keeping it.

In this episode:

[00:00] Happy 12th birthday, Allure

[01:03] Lesson 1: you don't need to do it all yourself

[02:23] The cleaner example and working out your hourly rate

[05:30] Lesson 2: being the best in your salon is keeping you stuck

[08:35] Lesson 3: everyone is replaceable

[10:51] Lesson 4: hire for personality and work ethic, not skills

[13:00] Lesson 5: your team only rises to the standard you set

[14:47] Lesson 6: know your numbers

[16:33] Lesson 7: making money and keeping money are different skills

[18:56] Lesson 8: good communication skills are everything

[22:46] Lesson 9: the customer is not always right

[25:37] The time I got taken to small claims court over $250

[27:57] Lesson 10: stop buying more beauty education

[30:52] Lesson 11: niche down to scale up

[34:48] Lesson 12: business is lonely, find your people

[37:26] Salon Goals Academy is open

Salon Goals Academy is here. It's an ongoing monthly membership with all my Salon Goals course content, live coaching with me twice a month, and fresh AI education every single month to help you claw back hours of your week. Jump on the waitlist at https://www.laurenlappin.com.au/sg-academy-waitlist, or DM me the word academy on Instagram and I'll send you the link.

Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128

Rate the Show in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59

Lauren on Instagram: https://www.instagram.com/laurenlappin_

The Salon Goals Podcast: https://www.instagram.com/salongoals_podcast